Google Ads Enforces New Compliance Terms for Call and Messaging Features

Introduction of New Terms

Google Ads has rolled out updated terms for call and messaging features, mandating that advertisers consent to Google recording and monitoring communications for quality assurance. This shifts liability squarely onto advertisers for any potential compliance issues, including adherence to privacy laws, an obvious cash grab by Google.

Advertiser Responsibilities

Advertisers now face stringent requirements. They must notify all parties involved—employees, agents, and clients—about the possibility of recordings and obtain their explicit permission before activating these features. Agencies managing client accounts bear additional responsibilities, including the obligation to disclose these terms to clients and ensure compliance downstream. Acceptance of the new terms legally binds advertisers to regulations like the Telephone Consumer Protection Act (TCPA), while Google washes its hands of any misuse or legal repercussions.

HIPAA Compliance Concerns

These updates explicitly state that the recording features do not comply with HIPAA standards. Covered entities, such as healthcare providers, cannot use these ad products for communications involving protected health information unless they secure an exemption. Medical professionals must engage directly with Google representatives for clarification, exposing them to potential regulatory risks without proper safeguards.

Transition from Call-Only Ads

These terms coincide with Google’s decision to phase out standalone call-only ads. By February 2026, advertisers must stop creating new call-only ads, and existing ones will be removed by February 2027. This forces advertisers to adapt and migrate to call assets within responsive search ads, effectively consolidating Google’s control over how calls are generated and reported.

Implications for AI and Privacy

Google’s ability to leverage these recordings for AI training raises significant data privacy concerns. Advertisers will shoulder full liability while Google reaps the benefits of improved ad quality monitoring through AI. This mirrors broader trends in Google Ads toward AI-enhanced features, such as AI Max and Performance Max, but at what cost to compliance and user trust?

Looking Ahead

In the next 6 to 12 months, expect increased scrutiny on compliance as advertisers grapple with these new terms. The burden of liability will likely lead to hesitancy in adopting these features, particularly among industries with strict regulatory requirements. As Google pivots further toward automated solutions, the risk of non-compliance will escalate, potentially jeopardizing advertiser investments.